Frequently Asked Questions

If you rent a unit during office hours, you can move in immediately. Online rentals made outside of office hours may require store approval before move-in. Please check your confirmation email for details.

All contracts are month-to-month. However, we do require a 10-day notice before you move out.

We require a government-issued photo ID (for example, a driver’s license, state ID, or passport).

No, we rent on a month-to-month basis unless the customer requests otherwise.

You can pay in person, mail a check or money order, or make a payment through our website.

VISA, MasterCard, American Express, Discover, checks, money orders, and cash.

Yes. We sell various moving supplies in our office.

Visit our Size Guide on our website or call our facility to speak with one of our friendly staff members.

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

No. At the time of signing, you will be given your own security pass code, which will allow you access to your unit during normal access hours.

Yes. You are welcome to use our complimentary carts to move in.

We offer a range of sizes to meet various needs, from small lockers for personal items to large units for furniture and business inventory. Common sizes include 5×5, 10×10, and 10×20. Check with your local facility for specific options and availability, or see our Size Guide.

Our facilities prioritize security with features like 24/7 video surveillance and gated access. All of our locations have on-site managers and well-lit premises. Your belongings are safe with us.

Our goal is to ensure a smooth and convenient rental experience for you. To accommodate your preferences, we offer multiple ways to make reservations: by phone, through our website, or by visiting us in person.

Access to your rental is typically available from early morning to late evening. You will need your access code and unit key to enter the premises.